Steven
Hanley
About
email: sjh@svana.org
web: http://svana.org/sjh
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Thu, 23 Apr 2009
How many problems are ignored - 12:29
So I just opened a tub of soy life soy yoghurt and found a large chunk of
mold inside the sealed container, the tub is still well inside the used by
date. However it would require so much effort to return it to place of
purchase or send it in to the company that either produces (in this case) or
imports it that I have chucked it in the bin and ignored the issue.
I do wonder how many people tend to do this, unless you get a repeat failure from some brand a few times it is far easier to simply go on with life and not spend the time making a customer complaint with such a small value item. It is only as the value of a failed item increases or the ease of making the complaint decreases that you would make the effort. Of course everyone will have a different graph of where these things go and the area under which you would make the effort.
